In our industry often we do not meet our clients. Yet they trust us with probably one of their most prized possessions. I like to think that we are not considered strangers, randomly picked from some Google search but friends that are there to help. 90% of our business is from repeat customers. and it is those same customers that recommend us to new clients. New clients become repeat clients and so the cycle continues.
This was the case with the recent delivery of a new Fountaine Pajot 40 from la Rochelle to St Martin. We were recommended to the owner by the Caribbean broker. The delivery service experienced by the client far exceeded expectations. And we hope that he will want that experience again.
His email sent to the Captain and pasted below tells us that again we have achieved our objectives.
Phil and Cira:
Thank you for the letter regarding the issues. with Guadajuko. It was very important to me to meet you two. The people responsible for sailing my treasured yacht to me. Once again, thank you.
What’s more you provided valuable information based upon your knowledge and expertise (the main halyard).
I simply could not be happier with the fact that it was you two caring for my yacht. Nick has been super responsive to my questions and requests. Like having you use the Bimini.
Sorry you could not witness my joy walking onto a “cleaned delivered” yacht. I had to be in Florida. I assure you the thrill and happiness are there. Please let my appreciation in this letter demonstrate such.
Cira I love the thoughtful personal touch of the bag you crocheted. Very, very kind. You two will receive updates and pics. My joy and gratitude offered to you two and Nick.
Truly I hope our paths cross again. Such a pleasure meeting you two.
In good health,
Michael, Captain of the Fine Sailing Yacht Guadajuko
Our client continues
The videos and the updates were superb. I would always ask people at work and friends if they wanted to watch again so I would have an excuse to watch them again.
But I have to tell you tracking the boat made for the most fun and conversation.
Stuck in Spain due to weather. “They have your boat up for sale in Spain”
Guadajuko keeps sailing south. “They got a better deal in Morroco”
The list goes on and on. My close friends and I had a lot of fun tracking Guadajuko.
So once again, many thanks.
In good health,