Category: Testimonials

Scroll down and read what our clients are saying about Reliance Yacht Management

12 Jan 2017

A Dream Yacht Delivery

A yacht delivery that
“turned a very stressful situation into a pleasurable experience”

At short notice Reliance Yacht Management was tasked to take over the Lagoon 450 Catamaran “Solicitude” at the commissioning dock in Les Sables d’Olonne in France for a delivery to Tortola. The boat was destined to join the Dream Yachts charter fleet in the BVI. (more…)

28 Nov 2016

New Delivery Gets High Praise

An expanding charter company in the British Virgin Islands uses Reliance Yacht Management for the first time for the delivery of a new Lagoon 450 catamaran from France. The Operations Manager was there to meet them and sent us her comments;

Hi Nick

Just to let you know she is on docks safe and sound and she is beautiful, the crew have delivered her  immaculately clean and tidy which is a wonderful thing. Usually they turn up very dirty! So thank you to your team looks like a great delivery thank you.

Many Thanks

Kirstie

 

01 Sep 2016

Lagoon 42 France to Germany

A few words from one of our German clients following the delivery of their new catamaran from Les Sables through the Kiel Canal to Laboe

Thanks a lot for the good job.

Best regards

Nils

09 Aug 2016

Lagoon 380 France to Tortola

It is always risky asking clients for feedback

You may learn some difficult truths but it is essential to understand the customer experience. How else will you improve your service? Negative feedback should be considered as constructive and acted upon. Positive feedback should be celebrated and shared.

And this is the latest positive feedback.

Dear Nick:

Thanks a lot for requesting feedback (another positive trait around how you choose to do business).  Even when I don’t have any previous experience I can certainly provide the following comments:

  • Superb customer service
  • Extremely professional and diligent
  • Great combination of personal contact (at least by email) and live technology tracking (GPS)
  • Great to receive pictures and updates posted directly by the Captain

I’m extremely pleased, so a big Thank You to you and the rest of the Team.

 

04 Aug 2016

Yacht Delivery with all-Female Crew

We want to say a big thank you to Anna Abramek and her all female crew for the safe delivery of our client’s Bavaria 34 from Gillingham, Kent to Sonderborg, Denmark.

Nick Irving of Reliance Yacht Management said “This is the first time we have completed a contract with an all-female crew. We have over half a dozen highly experienced and qualified ladies with whom we contract as yacht delivery Captains but this is the first will all girl crew. It wasn’t planned, it just happened.”

Thanks again to Anna and her crew Carolyn and Sarah. The photo shows a clearly very happy customer.

09 Jun 2016

Switch 55 Antigua to Texas

Reliance yacht Management was recently tasked to supply a captain to assist the new Owner in the delivery of a Switch 55 catamaran from Antigua to Corpus Christi.

Yes, it would be a pleasure to talk to any prospective client as a reference for your firm’s services.

Lucas did an outstanding job.  Thank you.

John

 

 

24 May 2016

Sunsail First 40 to Portsmouth NH

Sunsail F40 yacht delivery.
Gocek to Istanbul then Delaware to Portsmouth NH

Hi Nick,
Thank you for selecting a very capable Captain for us!  The Captain and his mate left our boat very clean!  And since it had just been commissioned, I am willing to bet he had to do some cleaning before leaving Delaware!

Additionally, he did not complain when he discovered that the Shipping Line Captain did not disconnect the LP Gas connection last November.  This connection rusted over the winter, leaving the stove inoperable for the trip to NH from Delaware.  The weather is still very cold here to travel without hot food; so the lack of complaints is amazing!

Mike and I really appreciate all that you have done for us! Our boat would still be in Gocek without all your work!!

All our best,

Anita & Mike

06 May 2016

Jeanneau 64 France to Palma

After completion of the delivery with the Owner on board from Les Sables D’Olonne to Palma, Mallorca the broker sent these kind words;

Hey Nick,

the boat arrived in good condition and the owner is pretty happy. Your skipper did a perfect job and was very friendly and nice to the owner and his crew. In all conditions he had the boat and the crew under control. The weather conditions were bad  but all of the people are fine.

Thanks a lot to you and the skipper.

Best regards

Nils

11 Apr 2016

Lagoon 450 France to Ft lauderdale

To Whom It May Concern:
Hanna Golebiewska was the captain of the crew that sailed our new Lagoon 450
from La Rochelle, France, to Fort Lauderdale, Florida this winter. The boat arrived
safely and in excellent condition.
Although Hanna has the strength of personality to be in command of her crew, she
also possesses kindness and warmth. She arrived in France with one other crew
member from Poland, and met the other crew members for the first time in front of
us, having selected them from their resumes and her online chats with them. She
must be a very good judge of character, because they were all capable, wonderful
people. It was heartwarming to see the bond they had created by the time they
reached the other side of the Atlantic. She had the ability to mold these previous
strangers into an efficient crew.
She is very accommodating and frugal, and does not compromise on safety issues.
She is also extremely clean, keeping surfaces on the boat covered and protected
from wear and tear, and using only what was absolutely necessary. Even when two
tiny stove knobs were damaged accidentally, she made sure to purchase new ones
when she returned to France, and personally delivered them to us on her next
crossing.

We wish her the very best in her future endeavors!
Sincerely,
Captain Brian and Carol

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