At Reliance we make it our central goal to give our clients the smoothest and most efficient delivery service possible; we take care of all logistical concerns so our clients don’t have to, tailoring our service to meet each individual clients’ needs.
Last week Cpt. Justin did just that. While on delivery from Puerto Rico to Jacksonville, Fl, Justin and his crew were accompanied the yacht’s owners. Justin not only delivered the yacht with the greatest care and professionalism, but really showcased how important the client experience is to a Reliance delivery.
While the clients were aboard, Cpt. Justin took the time to make sure that they got the most out of their experience. They were not just simply passengers on Cpt. Justin’s logistical delivery, but active participants in discovering all the yacht had to offer under the guidance and helping hand of a professional captain. As the owners explained, Justin ‘is very knowledgeable of yachts and is an expert ship handler. He imparted much good, practical help and advice for our yacht and was overall a pleasure to sail with.’
Cpt. Justin provided a unique opportunity for our clients to gain tailored knowledge and experience of their new yacht from a professional who had sailed it right alongside them. By sailing with a professional, our clients have time to find their sea legs and learn about their new purchase while still finding joy in the experience.
The client was keen to emphasize how ‘safety conscious’ Cpt. Justin was, picking the best routes and providing a calming presence. He was especially ‘patient’ with one of the owners, ‘who was on her first multi-day passage.’
Our clients were provided with a professional but personalized experience, instantly set at ease by Justin and his crew who were not only knowledgeable and professional, but pleasant and ‘a good fisherman’, on Fabio’s part.
The client’s final remarks on Cpt. Justin’s conduct speak for themselves:
Cpt. Justin was a true professional in every sense of the word. His knowledge, expertise and skill were above reproach; coupled with his attitude and demeanor, he is a credit to your company. The mate Fabio was the perfect complement to Justin. I strongly recommend you endeavor to keep both in your employ, focused on delivery with owners on board.
Cpt. Justin went further than simply delivering the boat, but by accompanying the clients onboard their first journey, he tailored his own knowledge, expertise and skill around our client’s specific yacht, and their own personal needs. He was able to test the yacht, check its safety features, its engine, make sure if it was running at its optimum – an incomparable service.
If you would like to find out more about owner assisted passages contact us, all our details are on the website.
This year Reliance will be attending the Cannes Yachting Festival.
We invite all friends and clients to attend, and will be available throughout the festival to discuss any queries or delivery requirements.
Please contact Nick, at firstname.lastname@example.org, to arrange for a suitable time to meet.
See you then!
Last week Captain Kenneth Hoiem completed a delivery of a Saba 50 from Guadeloupe to Fort Lauderdale. The boat’s owners were aboard, and from start to finish Kenneth greatly impressed them with his level of care and professionalism. They were above and beyond happy with the service he provided.
Captain Hoiem is absolutely stellar in every respect. Astounding professionalism. He inspires confidence.
Captain Hoiem aboard the Saba 50 in Fort Lauderdale, Florida.
Delivering a boat by sail rather than freight stringently tests it, and by a seasoned professional in its natural habitat. Our captains ensure to deliver boats in better conditions than that under which they received them. They take every opportunity to clean, recondition and repair the boat along the way so that by the time it glides lovingly into the owners’ arms there is nothing left to do but enjoy!
The owners of this Saba 50 saw that process from start to finish and enjoyed every moment of Captain Hoiem’s ‘stellar’ delivery, inspiring their confidence and trust from the beginning.
Captain Hoiem and the owner enjoying the evening sun aboard.
In our industry often we do not meet our clients. Yet they trust us with probably one of their most prized possessions. I like to think that we are not considered strangers, randomly picked from some Google search but friends that are there to help. 90% of our business is from repeat customers. and it is those same customers that recommend us to new clients. New clients become repeat clients and so the cycle continues.
This was the case with the recent delivery of a new Fountaine Pajot 40 from la Rochelle to St Martin. We were recommended to the owner by the Caribbean broker. The delivery service experienced by the client far exceeded expectations. And we hope that he will want that experience again.
His email sent to the Captain and pasted below tells us that again we have achieved our objectives.
Phil and Cira:
Thank you for the letter regarding the issues. with Guadajuko. It was very important to me to meet you two. The people responsible for sailing my treasured yacht to me. Once again, thank you.
What’s more you provided valuable information based upon your knowledge and expertise (the main halyard).
I simply could not be happier with the fact that it was you two caring for my yacht. Nick has been super responsive to my questions and requests. Like having you use the Bimini.
Sorry you could not witness my joy walking onto a “cleaned delivered” yacht. I had to be in Florida. I assure you the thrill and happiness are there. Please let my appreciation in this letter demonstrate such.
Cira I love the thoughtful personal touch of the bag you crocheted. Very, very kind. You two will receive updates and pics. My joy and gratitude offered to you two and Nick.
Truly I hope our paths cross again. Such a pleasure meeting you two.
In good health,
Michael, Captain of the Fine Sailing Yacht Guadajuko
Our client continues
The videos and the updates were superb. I would always ask people at work and friends if they wanted to watch again so I would have an excuse to watch them again.
But I have to tell you tracking the boat made for the most fun and conversation.
Stuck in Spain due to weather. “They have your boat up for sale in Spain”
Guadajuko keeps sailing south. “They got a better deal in Morroco”
The list goes on and on. My close friends and I had a lot of fun tracking Guadajuko.
So once again, many thanks.
In good health,
A day spent in Southampton docks lift catamarans onto the quay.
These catamarans were motored over from France to the UK with professional delivery crew. After lifting onto the quay they will loaded on the one of the huge vehicle carrying ships and bound for California.
Big thank you to Captain Bruce and Mate Kelly for a perfect delivery and great video.
An Invitation to Meet in Dusseldorf
Photos courtesy of Dusseldorf-Messe
Dusseldorf boat show has become the largest indoor boat show in the world. If you are a dealer or a yacht owner thinking about how to transport your boat from point of purchase to cruising destination whether by road, ship or sea, then we will be at hand to assist you. We are able to collect and deliver your yacht to destinations worldwide.
Reliance Yacht Management are already taking appointments.
If you cannot wait until then to get a competitive quote, contact us at the details below;
(UK) +44 1252 378239
(US) +1 954 654 7734
(France) +33 2 72 64 38 70
GROWING OUR YACHT FREIGHT NETWORK SERVICE
RELIANCE YACHT MANAGEMENT PLANS TO STRENGTHEN FREIGHT NETWORK BETWEEN EUROPE AND USA
Earlier this year Reliance Yacht Management announced the increase to their freight services and adding the route Southampton, UK to Port Huenene, California. The RoRo vessels can accommodate yachts below decks.
Nick Irving, Director and Founder of Reliance Yacht Management says “I am pleased to announce that we are able to add the service to our growing routes. Our ability to offer multi model delivery solutions to our customers means we are able to serve dealers and private yacht owners throughout the world, providing a single point of contact and continuity of service throughout. These capacity and service increases clearly demonstrate our ambitions and we are confident our customers will react positively to our expansion”
The route was first introduced in 2018 with a 600% increase expected in 2019/20 from existing customers.
Other routes offered by Reliance Yacht Management in 2018 include
- La Rochelle to Guadeloupe
- La Rochelle to Auckland
- La Rochelle to Tortola
- La Rochelle to Ft Lauderdale
- Antwerp to Lavrion
- Southampton to California
For more information, please visit www.relianceyachtmanagement.com