Owning your own catamaran gives you the freedom to pretty much do anything and go where you like without experience or qualifications. However when you have paying passengers or guests there is a range of responsibilities and legislation that applies and designed to promote safety.
A yacht delivery that
“turned a very stressful situation into a pleasurable experience”
At short notice Reliance Yacht Management was tasked to take over the Lagoon 450 Catamaran “Solicitude” at the commissioning dock in Les Sables d’Olonne in France for a delivery to Tortola. The boat was destined to join the Dream Yachts charter fleet in the BVI.
Captain videos passage from sea entrance to Lauderdale Marine Center
After crossing the Atlantic, leading delivery Captain Hanna Golebiewska brings the new Lagoon 400 catamaran under the bridges into Lauderdale
An expanding charter company in the British Virgin Islands uses Reliance Yacht Management for the first time for the delivery of a new Lagoon 450 catamaran from France. The Operations Manager was there to meet them and sent us her comments;
Just to let you know she is on docks safe and sound and she is beautiful, the crew have delivered her immaculately clean and tidy which is a wonderful thing. Usually they turn up very dirty! So thank you to your team looks like a great delivery thank you.
Support from our Sea Router service improves crossing time and fuel efficiency.
The image below has been filtered from our Atlantic fleet to show two Lagoon Catamarans that recently departed France bound for Tortola.
Sea Runner departed La Rochelle on the 19th October, two days after the Lagoon 450#561 had departed from Les Sables d’Olonne. Today Sea Runner shows a clear lead and closer to their destination
The route chosen by each is clearly different. Sea Runner had the benefit of our new Sea Router Service. The Lagoon 450 did not.
Reliance yacht Management, has announced that Searout will be the preferred service providing supporting captains with weather and routing information .
As an established provider of marine weather Searout offer a complete portfolio of services customised for our yacht deliveries. Searout have a deep understanding of yacht deliveries and are the perfect partner to support the Reliance Yacht Management Operations desk.
“We are delighted to be working with Searout as their team has continually demonstrated excellence in their field and are perfectly positioned to assist our delivery captains worldwide,” says Reliance Yacht Management’s Founder, Nick Irving.
Along with yacht ownership comes certain responsibilities and requisite services such as insurance, finance and moorings. These are obvious and will come as no surprise, and many will already have at least a minimum understanding of them. The one service that is often overlooked, mis-understood and often forgotten about, almost until the sale is made, is the yacht delivery.
Nick Irving, Director and Founder of Reliance Yacht Management spreads some light on the subject in his recently published article in the September/October 2016 issue of MULTIHULLS Magazine
Downlowd the full article hereDownload
It is always risky asking clients for feedback
You may learn some difficult truths but it is essential to understand the customer experience. How else will you improve your service? Negative feedback should be considered as constructive and acted upon. Positive feedback should be celebrated and shared.
And this is the latest positive feedback.
Thanks a lot for requesting feedback (another positive trait around how you choose to do business). Even when I don’t have any previous experience I can certainly provide the following comments:
- Superb customer service
- Extremely professional and diligent
- Great combination of personal contact (at least by email) and live technology tracking (GPS)
- Great to receive pictures and updates posted directly by the Captain
I’m extremely pleased, so a big Thank You to you and the rest of the Team.
Reliance yacht Management was recently tasked to supply a captain to assist the new Owner in the delivery of a Switch 55 catamaran from Antigua to Corpus Christi.
Yes, it would be a pleasure to talk to any prospective client as a reference for your firm’s services.
Lucas did an outstanding job. Thank you.
To Whom It May Concern:
Hanna Golebiewska was the captain of the crew that sailed our new Lagoon 450
from La Rochelle, France, to Fort Lauderdale, Florida this winter. The boat arrived
safely and in excellent condition.
Although Hanna has the strength of personality to be in command of her crew, she
also possesses kindness and warmth. She arrived in France with one other crew
member from Poland, and met the other crew members for the first time in front of
us, having selected them from their resumes and her online chats with them. She
must be a very good judge of character, because they were all capable, wonderful
people. It was heartwarming to see the bond they had created by the time they
reached the other side of the Atlantic. She had the ability to mold these previous
strangers into an efficient crew.
She is very accommodating and frugal, and does not compromise on safety issues.
She is also extremely clean, keeping surfaces on the boat covered and protected
from wear and tear, and using only what was absolutely necessary. Even when two
tiny stove knobs were damaged accidentally, she made sure to purchase new ones
when she returned to France, and personally delivered them to us on her next
We wish her the very best in her future endeavors!
Captain Brian and Carol