At Reliance we make it our central goal to give our clients the smoothest and most efficient delivery service possible; we take care of all logistical concerns so our clients don’t have to, tailoring our service to meet each individual clients’ needs.
Last week Cpt. Justin did just that. While on delivery from Puerto Rico to Jacksonville, Fl, Justin and his crew were accompanied the yacht’s owners. Justin not only delivered the yacht with the greatest care and professionalism, but really showcased how important the client experience is to a Reliance delivery.
While the clients were aboard, Cpt. Justin took the time to make sure that they got the most out of their experience. They were not just simply passengers on Cpt. Justin’s logistical delivery, but active participants in discovering all the yacht had to offer under the guidance and helping hand of a professional captain. As the owners explained, Justin ‘is very knowledgeable of yachts and is an expert ship handler. He imparted much good, practical help and advice for our yacht and was overall a pleasure to sail with.’
Cpt. Justin provided a unique opportunity for our clients to gain tailored knowledge and experience of their new yacht from a professional who had sailed it right alongside them. By sailing with a professional, our clients have time to find their sea legs and learn about their new purchase while still finding joy in the experience.
The client was keen to emphasize how ‘safety conscious’ Cpt. Justin was, picking the best routes and providing a calming presence. He was especially ‘patient’ with one of the owners, ‘who was on her first multi-day passage.’
Our clients were provided with a professional but personalized experience, instantly set at ease by Justin and his crew who were not only knowledgeable and professional, but pleasant and ‘a good fisherman’, on Fabio’s part.
The client’s final remarks on Cpt. Justin’s conduct speak for themselves:
Cpt. Justin was a true professional in every sense of the word. His knowledge, expertise and skill were above reproach; coupled with his attitude and demeanor, he is a credit to your company. The mate Fabio was the perfect complement to Justin. I strongly recommend you endeavor to keep both in your employ, focused on delivery with owners on board.
Cpt. Justin went further than simply delivering the boat, but by accompanying the clients onboard their first journey, he tailored his own knowledge, expertise and skill around our client’s specific yacht, and their own personal needs. He was able to test the yacht, check its safety features, its engine, make sure if it was running at its optimum – an incomparable service.
If you would like to find out more about owner assisted passages contact us, all our details are on the website.
