Scroll down and read what our clients are saying about Reliance Yacht Management
Our latest delivery from the Catana range was this beautiful C47 from the commissioning marina in Canet en Roussillon to Sicily. The proud new owners wewre on board as part of the crew.
Thanks again Pavol and Lubo were excellent. Very professional and also great company.
Jim
Thanks to our highly experienced delivery Captain Marc Wroblewski and his crew for another successful Atlantic crossing.
The owner was able to follow the progress on line and be there to meet the boat as it arrived in the USA.
Hey Nick,
I just wanted to say thanks again. We met the crew in Annapolis shortly after they arrived, took them up to BWI to clear in. We found the boat to be in excellent condition given its voyage. Our inspection found very few issues that we’re not known ahead of the crossing. We also found the crew very willing to tell us their thoughts on the boat and such. Please let them know how much we appreciated the skill and care they took with our boat.
J. and Barry
With the Owner on board for the whole of the Atlantic crossing you know he has seen the captain up close and personal. So it is good to know how well they got on and pleasing to receive the following feedback;
your skipper Alan was outstanding. Extremely knowledgeable, highly skilled, and always represented Reliance in a professional manner
A big thank you to leading catamaran captain Hanna for another successful Atlantic crossing. This time with the proud owner on board.
Dealer comments
Excellent delivery. Little wear and tear on vessel
At short notice Reliance Yacht Management was tasked to take over the Lagoon 450 Catamaran “Solicitude” at the commissioning dock in Les Sables d’Olonne in France for a delivery to Tortola. The boat was destined to join the Dream Yachts charter fleet in the BVI. (more…)
An expanding charter company in the British Virgin Islands uses Reliance Yacht Management for the first time for the delivery of a new Lagoon 450 catamaran from France. The Operations Manager was there to meet them and sent us her comments;
Hi Nick
Just to let you know she is on docks safe and sound and she is beautiful, the crew have delivered her immaculately clean and tidy which is a wonderful thing. Usually they turn up very dirty! So thank you to your team looks like a great delivery thank you.
Many Thanks
Kirstie
A few words from one of our German clients following the delivery of their new catamaran from Les Sables through the Kiel Canal to Laboe
Thanks a lot for the good job.
Best regards
Nils
You may learn some difficult truths but it is essential to understand the customer experience. How else will you improve your service? Negative feedback should be considered as constructive and acted upon. Positive feedback should be celebrated and shared.
And this is the latest positive feedback.
Dear Nick:
Thanks a lot for requesting feedback (another positive trait around how you choose to do business). Even when I don’t have any previous experience I can certainly provide the following comments:
- Superb customer service
- Extremely professional and diligent
- Great combination of personal contact (at least by email) and live technology tracking (GPS)
- Great to receive pictures and updates posted directly by the Captain
I’m extremely pleased, so a big Thank You to you and the rest of the Team.
We want to say a big thank you to Anna Abramek and her all female crew for the safe delivery of our client’s Bavaria 34 from Gillingham, Kent to Sonderborg, Denmark.
Nick Irving of Reliance Yacht Management said “This is the first time we have completed a contract with an all-female crew. We have over half a dozen highly experienced and qualified ladies with whom we contract as yacht delivery Captains but this is the first will all girl crew. It wasn’t planned, it just happened.”
Thanks again to Anna and her crew Carolyn and Sarah. The photo shows a clearly very happy customer.
Yes, it would be a pleasure to talk to any prospective client as a reference for your firm’s services.
Lucas did an outstanding job. Thank you.
John