Category: Testimonials

Scroll down and read what our clients are saying about Reliance Yacht Management

21 Mar 2019
Lucia 40#178

Fountaine Pajot 40 delivered to St Martin

In our industry often we do not meet our clients. Yet they trust us with probably one of their most prized possessions. I like to think that we are not considered strangers, randomly picked from some Google search but friends that are there to help. 90% of our business is from repeat customers. and it is those same customers that recommend us to new clients. New clients become repeat clients and so the cycle continues.

This was the case with the recent delivery of a new Fountaine Pajot 40 from la Rochelle to St Martin. We were recommended to the owner by the Caribbean broker. The delivery service experienced by the client far exceeded expectations. And we hope that he will want that experience again.

His email sent to the Captain and pasted below tells us that again we have achieved our objectives.

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Phil and Cira:

Thank you for the letter regarding the issues. with Guadajuko. It was very important to me to meet you two. The people responsible for sailing my treasured yacht to me. Once again, thank you.

What’s more you provided valuable information based upon your knowledge and expertise (the main halyard).

I simply could not be happier with the fact that it was you two caring for my yacht. Nick has been super responsive to my questions and requests. Like having you use the Bimini.

Sorry you could not witness my joy walking onto a “cleaned delivered” yacht. I had to be in Florida. I assure you the thrill and happiness are there. Please let my appreciation in this letter demonstrate such.

Cira I love the thoughtful personal touch of the bag you crocheted. Very, very kind. You two will receive updates and pics. My joy and gratitude offered to you two and Nick.

Truly I hope our paths cross again. Such a pleasure meeting you two.

In good health,

Michael, Captain of the Fine Sailing Yacht Guadajuko


Our client continues

The videos and the updates were superb.  I would always ask people at work and friends if they wanted to watch again so I would have an excuse to watch them again.

But I have to tell you tracking the boat made for the most fun and conversation.

Stuck in Spain due to weather. “They have your boat up for sale in Spain”

Guadajuko keeps sailing south.  “They got a better deal in Morroco”

The list goes on and on.  My close friends and I had a lot of fun tracking Guadajuko.

So once again, many thanks.

In good health,

Michael


See the first video from the delivery

See the second video from the delivery 

 

 

19 Feb 2019
N46#86

Nautitech 46 Summerwind delivered

The last of 3 recent Nautitech 46s under contract with Reliance Yacht Management was delivered to Tortola this week. Summerwind was collected from La Rochelle, France where she was launched, commissioned and completed Quality Control. Leading delivery Captain Nicolas Boutteloup and the crew completed their preparations, departed France on the boat’s maiden voyage. The proud owner was in France to see the start of the delivery and he was there in Tortola to meet the crew on completion. The yacht arrived in immaculate condition.

Owner’s comments are;

enjoyed working with you and Nicolas…..it was a pleasure to work with you

Reliance Yacht Management is already tasked to move Summerwind later this year to Long Island NY

The other 2 Nautitech 46 catamarans on delivery at the same time were Razzmatazz from Tortola to Miami Boat Show and Hull #85 France to San Francisco.

 

01 Aug 2018
Bali 4.1

Bali 4.1 France to Annapolis

Thanks to our highly experienced delivery Captain Marc Wroblewski and his crew for another successful Atlantic crossing.
The owner was able to follow the progress on line and be there to meet the boat as it arrived in the USA.

Hey Nick,

I just wanted to say thanks again. We met the crew in Annapolis shortly after they arrived, took them up to BWI to clear in. We found the boat to be in excellent condition given its voyage. Our inspection found very few issues that we’re not known ahead of the crossing. We also found the crew very willing to tell us their thoughts on the boat and such. Please let them know how much we appreciated the skill and care they took with our boat.

J. and Barry

24 May 2018

Lagoon 42 Portugal to Bahamas

With the Owner on board for the whole of the Atlantic crossing you know he has seen the captain up close and personal. So it is good to know how well they got on and pleasing to receive the following feedback;

your skipper Alan was outstanding. Extremely knowledgeable, highly skilled, and always represented Reliance in a professional manner

12 Jan 2017

A Dream Yacht Delivery

A yacht delivery that
“turned a very stressful situation into a pleasurable experience”

At short notice Reliance Yacht Management was tasked to take over the Lagoon 450 Catamaran “Solicitude” at the commissioning dock in Les Sables d’Olonne in France for a delivery to Tortola. The boat was destined to join the Dream Yachts charter fleet in the BVI. (more…)

28 Nov 2016

New Delivery Gets High Praise

An expanding charter company in the British Virgin Islands uses Reliance Yacht Management for the first time for the delivery of a new Lagoon 450 catamaran from France. The Operations Manager was there to meet them and sent us her comments;

Hi Nick

Just to let you know she is on docks safe and sound and she is beautiful, the crew have delivered her  immaculately clean and tidy which is a wonderful thing. Usually they turn up very dirty! So thank you to your team looks like a great delivery thank you.

Many Thanks

Kirstie

 

01 Sep 2016

Lagoon 42 France to Germany

A few words from one of our German clients following the delivery of their new catamaran from Les Sables through the Kiel Canal to Laboe

Thanks a lot for the good job.

Best regards

Nils

09 Aug 2016

Lagoon 380 France to Tortola

It is always risky asking clients for feedback

You may learn some difficult truths but it is essential to understand the customer experience. How else will you improve your service? Negative feedback should be considered as constructive and acted upon. Positive feedback should be celebrated and shared.

And this is the latest positive feedback.

Dear Nick:

Thanks a lot for requesting feedback (another positive trait around how you choose to do business).  Even when I don’t have any previous experience I can certainly provide the following comments:

  • Superb customer service
  • Extremely professional and diligent
  • Great combination of personal contact (at least by email) and live technology tracking (GPS)
  • Great to receive pictures and updates posted directly by the Captain

I’m extremely pleased, so a big Thank You to you and the rest of the Team.

 

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